Job Description

As the Administrator, your main duties will include:

• Distribute accurate data to the best placed operative to meet purpose
• Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis
• Ensure accurate information is received from operatives upon job completion
• Ensure you meet expected performance requirements for taking incoming phone calls
• Ensure all of the above is placed on the IT system and the IT system remains fit for purpose
• Ensure all operatives are aware of any 'system or Health and Safety flags' and relevant Asbestos Information prior to accessing a property
• Build ongoing relationships with team members, operatives to create a positive working environment
• Act as a positive role model and be approachable to other team members
• Take responsibility for you own personal development by identifying and addressing your own training needs
• Implement and support any new practices which ensure the purpose of the service is met
• Demonstrate adaptability in meeting specific customer needs
• Act on any failure and waste within the system in accordance with the principles of work and feed this into any continual overall service improvement exercise
• Demonstrate a positive attitude to Health and Safety and follow the right procedures and practices in place from the start
• Ensure sufficient resource (operative, material) availability to allow the service to meet its purpose
• Ensure all sub-contracted work is carried out to meet purpose of the service
• Maximise the use of available resources
• Identify and assist action on the system conditions which prevent the service meeting purpose
• Measuring and examining the performance of the system against demand to meet purpose
• Take responsibility and manage time and effectively to ensure deadlines are met
• Take pro-active approach and reasonable care for the health and safety of themselves and others who may be affected by their activities at work, including occupants, visitors and members of the public
• Report on any hazards or unsafe practices to Resource Controller Team Leader

Required Knowledge, Skills, and Abilities

Proven administration / clerical experience Ability to set up / improve administration services and prioritise conflicting demands Providing excellent customer service in a fast-paced work environment