Job Description

KEY RESPONSIBILITIES:
- Working in a project team for 6 months in workplace pensions.
- More Back office duties such as processing, Data entry.
- Sometimes Dealing with a wide range of queries over the phone.
- Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
- Take ownership of customer problems solving them at first point of contact and escalate when required.
- Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
- Working in a team environment in an open plan office.
- Administration work - Sending emails, Processing work, Data entry.
SKILLS REQUIRED:
- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels
- Customer focused and a proven track record in delivering excellent customer service
- Take ownership of customer requests
- Computer literate - Confident in navigating yourself around different systems
- Understanding and Interpreting Data at a basic level on inhouse systems
- Flexible, Adaptable and able to adapt to changes
- Team work - Ability to work independently and also as part of a team
WHAT'S IN IT FOR YOU?
- Training period - 1 - 2 weeks
- Great rates of pay - Increase after 12 weeks
- Overtime available
- AWR increase after 12 weeks
- Flex cash bonus after 12 weeks
- Potential for extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

Required Knowledge, Skills, and Abilities