Job Description

RESPONSIBILITIES:

• Working in a project team for 6 months in workplace pensions.
• More Back office duties such as processing, Data entry.
• Sometimes Dealing with a wide range of queries over the phone.
• Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
• Take ownership of customer problems solving them at first point of contact and escalate when required.
• Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use.
• Working in a team environment in an open plan office.
• Administration work - Sending emails, Processing work, Data entry.

WHAT'S IN IT FOR YOU?

• Training period - 1 - 2 weeks
• Great rates of pay - Increase after 12 weeks
• Overtime available
• AWR increase after 12 weeks
• Flex cash bonus after 12 weeks
• Potential for extension or a permanent position
• The opportunity to work with some of the most influential and experienced managers in the banking industry

Required Knowledge, Skills, and Abilities

Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels Customer focused and a proven track record in delivering excellent customer service Take ownership of customer requests Computer literate - Confident in navigating yourself around different systems Understanding and Interpreting Data at a basic level on inhouse systems Flexible, Adaptable and able to adapt to changes Team work - Ability to work independently and also as part of a team