Job Description

Applicants for this Customer Experience Advisor role will require a strong background in customer service, including:

• Customer service representative experience, helpdesk experience, possibly in the finance industry
• 3 Highers - or equivalent - at C or above, with one being Maths or English
• Substantial responsibility and ownership to ensure our customer requests are met in full
• Awareness of the risks and regulations associated with the Financial Services Industry
• The ability to put yourself in the customer's shoes, suggesting ways to improve our overall customer experience

 

Required Knowledge, Skills, and Abilities

Previous experience of working in a pensions or platform environment, with excellent IT skills in general, would be a great bonus. An understanding of client money rules and SOX requirements will also be an advantage at interview.