Job Description

You will be the first point of contact for customer complaints and enquiries at Head Office via telephone, e-mail and social media.

You will demonstrate a positive and responsive attitude to all contact from customers.

You will be responsible for the investigation of customer complaints and will make recommendations on their resolution, ensuring the outcome is fair and timely.

You will register and monitor complaint levels and reasons, providing regular reports to the management team.

Job Offer

A competitive rate and great working environment

Required Knowledge, Skills, and Abilities

To succeed in this role you need the ability make every customer feel that they are valued and that their concerns matter, however they decide to communicate with us. You'll be a confident, enthusiastic communicator who can achieve and maximise first contact base resolution. We require a candidate who can work well under pressure and who enjoys being part of a busy office environment. The ideal person will have a background in customer services in a complaint handling environment coupled with excellent organisational and administration skills. Strong computer skills across the Microsoft Office suite are essential. The successful candidate will have a good knowledge of social media and different social media channels such as Facebook and Twitter and will be knowledgeable about the tone and etiquette of social media.