Job Description

• Establishing and maintain good working relationships
• Delivering first-class customer service and support working with a mix of onsite and remote users
• Providing frontline support including documentation and reporting to a high standard
• Responding within agreed time limits and Service Level Agreements
• Managing changing priorities and numerous open cases
• Working flexibly to assist your colleagues and provide necessary cover
• Attending internal training to keep up with new technology
• Working within our policies, procedures and relevant legislation
• Supporting our equality and diversity policies
• Recording requests in the Consider IT ticket system
• Performing other reasonable tasks to help Consider IT operate
• Be capable of progressing tickets escalated from 1st line to a satisfactory resolution where possible
• Utilising your skills to resolve the more complex issues raised
• Have a strong background in diagnosing issues with hardware, software and networks - from Windows and Mac workstations to a wide range of software applications and devices like printers or copiers
• Guiding our customers through troubleshooting and resolution, over the phone or face-to-face
• Following diagrams and written instructions to repair faults
• Setting up new user accounts and dealing with password issues
• Configuring, monitoring and maintaining networks and systems
• Experience working with CRM systems
• Testing, evaluating and recommending new technology
• Installing and configuring hardware, systems and software
• Supporting the roll-out of new applications

Staff Benefits

• Competitive salary
• Generous employer pension contributions
• Life insurance
• Private health care
• 31 days annual leave
• Flexible working and working from home options
• Complimentary access to a state-of-the-art coffee machine, along with other complimentary cold drinks and snacks to keep you going
• Free pool lessons from our current office pool champion on our own pool table (COVID regulations dependant)

Required Knowledge, Skills, and Abilities

• At least 2 years previous IT experience
• IT certification or higher education
• Clean driving licence.