Job Description

Position Summary

The counter manager has overall responsibility for the achievement of Benefit retail objectives in store. Through leading your team by setting the perfect example, you will maximise on all sales opportunities and ensure the team provide the best customer service and shopping experience possible

Duties Include

• Management- Managing beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
• Sales Goals- Achieving counter sales targets agreed with the area manager through, delegating to beauty advisors, making connections with customers, demonstrating products and booking makeup lessons
• Teamwork- Through daily team meetings, effective communication and recognition of positive work you will ensure the in store teams remain motivated and work to achieve individual and counter targets
• Promotions and Special Events- Building business with innovation by creating both in store and external events through linkups, interdepartmental events and counter events including new product releases and charity events
• Stock- Ensuring the counter remains stocked at all times, and reporting any concerns to the area manager immediately
• Communication- You will be responsible for communication between store/ department managers and area managers as well as maintaining high levels of open communication on the counter
• Administration- You will be responsible for ensuring daily, weekly, monthly and yearly administration is completed, and where necessary assisting with area manager administration
• Staff Rotas- You will ensure staff rotas are completed fairly and on a monthly basis
• Hygiene and Housekeeping- You will ensure the counter and displays are kept clean and hygienic at all times.

Required Knowledge, Skills, and Abilities