Job Description

We are looking for an experienced mortgage administrator to join our team and provide an outstanding customer experience for our client’s customers and intermediaries on a wide range of lending.  Always ensuring that compliance, policy, risk and relevant industry regulation is adhered to whilst delivering on the key performance metrics. 

1. Processing new mortgage applications upon receipt from mortgage intermediaries and customers, updating them on outstanding documentation requirements
2. Outbound calling intermediaries and customers to chase outstanding information relating to the mortgage application
3. Inputting (data entry) paper based mortgage applications
4. Supporting inbound telephony during busy periods
5. Deliver a consistently brilliant customer service to facilitate a smooth customer experience and provide peer support to achieve team service targets.
6. Adopt the role of ambassador during every customer interaction, demonstrating a willingness to go the extra mile where necessary.
7. Support the wider department by demonstrating a flexible approach and by providing support in line with business demand.

Required Knowledge, Skills, and Abilities