Job Description

The Role:

Provide exceptional support to their customers.

Develop an expert-level knowledge of the website and games.

Be part of the Additional Tasks rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone.

Communicate important or unresolved issues to the rest of the team.

Assist Marketing and Product departments with translations, testing, research, and ad-hoc task.

Possibility to assist colleagues or team manager with admin tasks and other ad hoc tasks

The company aims for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. They are looking for individuals who are passionate about helping others and doing the right thing. You should be driven with great time management skills.

A friendly bunch, with community at the heart of everything they do - to be successful in this position you must be a team player, someone great to be around. They want you not just to be good but to be great - with that comes commitment to continuously learn and develop in your role so they can deliver the best possible experience for their customers.

Fantastic company benefits available including Private Medical, Bonus, Pension, good holiday entitlement, gym and even free food when you are on site!

Training willl be held on site in the North East.

Part time hours (20+ per week)

Full time hours (up to 40 hours per week)

Salary from £20,500 - £22,500 +Bonus pro rata for part time.

Required Knowledge, Skills, and Abilities