Job Description

Working as part of a team in a Responsive Repair’s environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

KEY TASKS/ACTIVITIES/RESPONSIBILITIES

• Providing customer service to residents and customers
• Using company systems to process orders adequately in order to invoice clients
• Updating system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs
• Resolution of minor complaints at call level
• Maintain logs and monitor variation request
• Maintain and action emails from contract mailboxes
• Answering payment queries of both subcontract and client
• Scanning and copying of files as required for contract delivery
• Arranging appointments for residents with trades people in a cost effective and organized manner
• Dealing with queries from residents, changing appointments
• Rescheduling appointments using our planning tools
• Logging current jobs onto our job management system/database
• Working with Supervisors and trades people to organize and schedule work
• Updating and changing information as the job changes
• The key person communicating between the resident and maintenance worker
• Keeping all activity logged and up to date in an accurate manner
• Liaising with staff at customer sites keeping them up to date with progress information
• Always follow the company’s policies and procedures

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Administrative Duties:

• Carrying out requests from management as needed
• Answering phone calls and transferring them as necessary

Work remotely:

• No

Required Knowledge, Skills, and Abilities