Job Description

Key Responsibilities

To personally provide excellent standards of customer service by:

• Administration functions
• Answering inbound queries from introducers, mainly solicitors and CMC's
• Preparing files to be passed over to our Data Analysts
• Opening and Dissecting DSAR's received from introducers.

Key Skills and Experience:

• Experience in customer service
• Good written communication style & capability
• Ability to draft business letters and emails
• Ability to write reports
• Strong Attention to detail
• Strong Listening skills
• Ability to work to and meet deadlines
• Ability to deliver clear and concise instructions to the customers over the telephone
• Good demonstrable knowledge of Claims Management industry
• Desire to keep up to date on claims industry and current events
• Proficiency with MS Word and Excel
• Focus on achieving results
• Able to work on own initiative to deliver solutions

Key Competencies:

• Develop a good understanding of the claims management industry and the process involved
• Be highly motivated and target driven with a positive attitude
• Excellent communication skills both verbal and written
• Computer literate
• Excellent telephone manner
• Must have experience with PPI Administration including knowledge and experience in dealing with DSAR's.

Required Knowledge, Skills, and Abilities

This role will suit someone who has extensive knowledge/experience in dealing with DSAR's within PPI. You will be required to be able dissect a DSAR into the relevant sections for Loans, Credit Cards and Mortgages.