Job Description

Key Responsibilities

To personally provide excellent standards of customer service by:

• Administration and Call functions
• Preparing and printing letters and/or emails for Lenders and Customers
• Answering inbound queries from clients, lenders, and regulatory bodies.
• Advising clients of the stages of their case and the progression of each individual claim.
• Preparing files to be packaged for our Legal Partners
• Opening and Dissecting DSAR's received from Providers
• Preparing and receiving Pre Submission files to and from Providers and updating the Case Management System accordingly.
• Dealing with banks and providers to ensure that cases do not 'bottle neck' and that the business is receiving and dealing with all DSAR's in a timely manner.

Key Competencies:

• Develop a good understanding of the claims management industry and the process involved
• Be highly motivated and target driven with a positive attitude
• Excellent communication skills both verbal and written
• Computer literate
• Excellent telephone manner
• Must have experience with PPI Administration including knowledge of the Pre Submission and DSAR Processes within a Claims Management Company.

Schedule:

• Monday to Friday

Experience:

• Senior PPI Administration: 2 years (Required)
• Supervising a Admin Team: 2 years (Preferred)
• Dealing with DSAR's: 2 years (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Experience in customer service. Good written communication style & capability. Ability to draft business letters and emails. Ability to write reports. Strong Attention to detail. Strong Listening skills. Ability to work to and meet deadlines. Ability to deliver clear and concise instructions to the customers over the telephone. Good demonstrable knowledge of Claims Management industry. Desire to keep up to date on claims industry and current events. Proficiency with MS Word and Excel. Focus on achieving results. Able to work on own initiative to deliver solutions.