Job Description

To administrate Legal proceedings throughout the network for our Landlords that are insured and not-insured.

In particular landlords who are on our Aviva Rent Protection and Legal Expenses Insurance scheme.

Advise Landlords & tenants on Legal matters and help them mitigate their losses; provide them with various options available to them before proceeding with Legal.

Helps protect the insurance fund, mitigate loss, increase Profit Share and retains Landlords for continued business.

Main Accountabilities

Serve Notices (i.e. Section 8, NTQ, Section 21etc…)

Enter pre-legal protocol and influence landlords and tenants to mediate in as per government guidance set out.

Prepare files and issue proceedings.

Monitoring payments throughout ongoing legal processes.

Liaising with various departments & Third parties concerned.

Ensuring that all landlords who have Insurance with Aviva are kept up to date with any ongoing legal proceedings.

Prompting and updating non-insured landlords of potential legal action that can be taken against their tenants.

Instructing and liaising with solicitors in order to organize and monitor court hearings under both Section 8 notices and Section 21 notices.

Compile Facts from parties involved and prepare files for potential mediation / hearing.

Keeping landlords and tenants up to date through legal processes.

Extensive telephone liaison with landlords and tenants on a daily basis, providing professional advice and customer service at all times.

Benefits and General Information

• Basic Hours: 37.5 hours per week. Department Operational hours between 09.00 am to 17:30 pm Monday to Friday.

• Holiday entitlement is 20 days (increases by 1 day for each full calendar year of service up to a maximum of 25).

• Pension Scheme.

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Administration: 1 year (Required)
• Legislation: 1 year (Preferred)
• Lettings: 1 year (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Essential - IT Skills required, Microsoft packages including Word and Excel. Desirable - Lettings Knowledge/Legislation, including practical and technical knowledge, planning, organizing, communicating and influencing skills.