Job Description

Key Tasks

• Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues.
• Taking and processing orders from customers.
• Ensuring parts required/ordered are received and checked for damages / shortages.
• Pricing and invoicing after-sales orders. (Chargeable Items and Chargeable Repairs).
• Liaising via telephone, email and face to face with Area Sales Managers and Area Sales engineers.

Key Skills / Experience

• Administrator duties: 2+ years.
• Professional Manor.
• Organized.
• Excellent Time Management.
• Helpful Nature.
• Excellent Communication Skills.
• Excellent Telephone Manor.
• Confident of using Word & Excel.
• Able to Multi-task.
• Able to deal with a high volume of work.

Schedule:

• Monday to Friday

Experience:

• Office Administration: 5 years (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers: - Liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity. Generate performance measure statistics (within Excel)