Job Description

Key Responsibilities:

• Audit job card packs in line with manufacturer guidelines
• Ensure all invoiced job packs are scanned into file director against WIP number
• Submit eskulabs/one link requests as required
• Obtain and update order numbers
• To resolve account queries within 14 days of receipt
• To post and reconcile warranty/R&M payments on a weekly basis
• To resolve R&M/Warranty denials and queries within 5 days
• Maximise available hours to ensure sold hours targets are achieved
• To maintain WIP to agreed levels throughout the month
• Ensure WIP remains current and that any aged WIP can be explained
• Ensure all claims submission timeframes are adhered to
• Liaise with manufacturer as required via telephone, email etc

Key Performance Measures:

• All job cards to be invoiced within 48 hours of completed repair
• R&M/Warranty claims to be submitted within 10 days from repair date
• WIP to remain current and at agreed levels
• Maintain labour sales in line with daily operating controls at all times

Required Knowledge, Skills, and Abilities