Job Description

The ideal candidate will come from a background within the automotive sector, and will have administrative or service experience.

Hours of work: Mon-Fri 8am - 5pm or 9am - 6pm with a 1hour lunch break +

Saturdays 8am - 1pm on a rota basis (1 in 2 or 3 Saturdays).

Salary: £20,000

Responsibilities: 

• To produce accurate invoices/claims to allow prompt payment
• To provide effective day to day workshop administration from the job cards to invoices
• To ensure all scanned job packs meet the manufacturer’s Warranty/R&M standard
• To encompass a supportive role within general after sales activities
• Reporting to the Service Manager
• Audit job card packs in line with manufacturer guidelines
• Ensure all invoiced job packs are scanned into file director against WIP number
• Submit eskulabs/one link requests as required
• Obtain and update order numbers
• To resolve account queries within 14 days of receipt
• To post and reconcile warranty/R&M payments on a weekly basis
• To resolve Repair & Maintenance/Warranty denials and queries within 5 days with customers or colleagues as required
• To maintain WIP to agreed levels throughout the month
• Ensure WIP remains current and that any aged WIP can be explained
• Ensure all claims submission timeframes are adhered to
• Liaise with manufacturers as required via telephone, email etc

Required Knowledge, Skills, and Abilities

Motor industry experience is essential, preferably in an administrative or Service-related role Kerridge experience is advantageous Strong organisational skills  Strong communication skills both written and verbal I.T. Literate - Microsoft Word/ Excel as well as Kerridge