Job Description

Key responsibilities of the Data Services Administrator will include but are not limited to:

• Provide support and information to the field team whilst on they are on site.
• Ensuring that the field team has been provided with all of the necessary information to enable them to access the site and successfully carry out the work required
• Investigate and resolve errors affecting customers' data
• Deal with customer queries
• Support to the wider department in resolving queries
• support to your colleagues on complex data queries by sharing skills and knowledge
• Manage and understand the expectations of the customer and ensure service lines are adhered to
• Take full ownership of issues, and to ensure timely, effective resolution
• Work closely with the other teams to ensure that customers satisfaction is always met

Required Knowledge, Skills, and Abilities

Experience in a Customer Service environment Organised and responsive, enjoys working at a fast pace Good level of Microsoft office packages including Excel An appreciation of data alongside great analytical skills Can manage own time well and meet deadlines Ability to work under pressure Positive and enthusiastic with a can-do attitude Good level of written and spoken English