Job Description

Operations Administrator
£18,000 - £20,000 per annum

Do you want to work for the fastest growing financial technology Company?

Universal Transaction Processing provides a range of market leading credit and debit card payment solutions to small and medium sized businesses within the UK.

We are now looking to recruit an Operations Administrator to join our team!

The Role
As our Operations Administrator, you will be reporting into the Underwriting Supervisor and working as part of the department’s Underwriting function. You will be expected to:

• Rapidly develop a thorough understanding of the payments industry and the market sector we operate within, together with a thorough understanding of the services we have on offer
• Rapidly convert new applications from the sales force to live customer accounts
• Assisting sales agents in an empathetic, persuasive, and confident telephone manner
• Detailed knowledge of overall Customer Service processes & query resolution
• Quickly develop an understanding of the end to end flow of new customer accounts through the company’s set-up process
• Provide support for all sales agents until account approval is achieved
• Take ownership over individual pipeline, either by resolving the issue directly or sourcing details from merchants

The Candidate
To be considered for our Operations Administrator role, you will have the following skills and experience:

• Excellent verbal and written skills
• Educated to A Level or equivalent qualification level
• A keen eye for detail and ability to perform daily tasks without high error rate
• Exceptional organisational skills
• High energy with the ability to multi-task and prioritise as appropriate
• A sense of ownership and an autonomous approach to workload
• Comfortable working independently and efficiently to deadlines
• Ability to logically pursue problems, overcome queries and set priorities
• Successful candidates are highly literate, clear communicators and have a good confident telephone manner
• Strong interpersonal and relationship building abilities
• Self-motivation with a positive approach to targets, whilst supporting the department manager to ensure department KPI’s are adhered to
• Living within a reasonable commute of Reading

Operations Administrator Benefits:

• £18,000 - £20,000 per annum
• Unique working environment and dynamic atmosphere
• Fantastic perks, from free mobile insurance to discounted cinema and meal offers
• Weekly free breakfast every Friday
• End of month drinks with ping pong

If you feel you have the skills for our Operations Administrator role, please apply now!

Required Knowledge, Skills, and Abilities

Customer driven, Encourages a strong team spirit, Embraces change, Demonstrates entrepreneurial thinking, Takes ownership, Adopts a learning mind-set, Builds trusting relationships