Job Description

We are looking for an individual to join our Compliance Team to assist our claim handlers to obtain further information required to support their on-going claims within our fast paced, close-knit compliance team.

As a Case Administrator your key responsibilities will include;

• Contact clients to obtain supporting documentation required
• Use initiative and be focused on the task at hand.
• Provide accurate updates to consumers whilst setting expectations

• Updating our bespoke CRM with updates as missing information is obtained
• Assisting with day to day other office functions where required

Although experience is desirable, it is not essential as training will be provided.

What’s on offer

• A competitive base salary of £16,000 - £18,000 depending on experience (OTE £30k)

• 20 days annual leave (plus bank holidays)
• Access to employee discounts
• Free On-Site Parking
• Monday to Friday - No weekend work

Additional pay:

• Bonus Scheme

Benefits:

• Casual Dress
• Employee Discount
• On-site Parking

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (Preferred)

Required Knowledge, Skills, and Abilities

Excellent communication skills with the ability to analyses customer circumstances. Professional telephone manner. Show commitment to customer care and provide a quality service to all customers through demonstrating patience and empathy. Previous experience in customer service. Proficient in Word / Excel / Outlook. Ability to learn new products & processes.