Job Description

Candidate Attributes:

The successful applicant must be highly motivated with strong communication and organisational skills. You will need to have be used to dealing with customers. You will also have general office administration and customer service experience.

Role responsibilities:

• Daily order input using Sage
• Outgoing and incoming email communication with customers
• Processing paperwork for claims, credits and collections/returns
• Updating customer order information on their Client Portals
• Answering inbound Customer Service calls and dealing with each enquiry
• Miscellaneous Customer Service duties as and when required i.e. invoice generations, updating purchase ledgers, raising stock reports etc.

This job will keep you on your toes and vary day to day, with a competitive salary for the area and role, and depending on experience this company also offers many benefits and the chance to flourish within a small team.

Required Knowledge, Skills, and Abilities

Great attention to details Good communication skills Working knowledge of MS Office products is essential (Excel, Word, Outlook etc) Confident and professional telephone manner Strong organisational skills, ability to prioritise and multi-task Sage experience (preferred but not essential) Previous Customer Service experience is desired