Job Description

Key Duties and Responsibilities:

• Sorting incoming post/complaints and distribute in a timely manner ensuring relevant paperwork is completed accurately.
• Scanning all relevant documentation in a timely manner ensuring that the information is scanned correctly, allowing for it to be easily retrieved.
• Processing and posting of credits to all customers accounts.
• Ensuring reminder letters are dispatched to customers within agreed company timescale.
• Dealing with incoming and outgoing UK/Export customer telephone calls and queries.
• Providing UK/Export Customers/potential customers with product information, prices and delivery information as and when required.
• Providing in house support to the Company's Sales Team.
• Monitoring and ordering company stationery and office consumables.
• Provide full cover for Customer Service Administrators when required.

Personal Qualities:

• Analytical thinking
• Problem solving
• Innovative/Creative thinking
• Motivation
• Team working

Required Knowledge, Skills, and Abilities