Job Description

Your new role

Due to go live later this year, the implementation of Oracle Fusion into the organisation will mark a significant and positive change for the entire organisation and all its staff.

The software will offer more efficient and effective processes as well as an improved user experience. The new system will cover both ERP (finance and procurement) and HCM (HR/Payroll).
Oracle will be rolled out in two phases, with the second phase commencing in 2021. To support the delivery of Oracle Fusion, we are creating a support team of HCM and Finance Managers.

Sitting within the Fusion Support Team, the Fusion Manager (HCM) role is an exciting opportunity to assist in the management and delivery of system developments and enhancements within Oracle Fusion, whilst also being responsible for the delivery of a first-class support service.

The Fusion Manager (HCM) will focus in the HCM pillar of the software initially, but it is fully expected that elements of the role will become cross-functional over time. In the period immediately following go-live the emphasis of the post will be to support the change, but once the software is embedded within the organisation, and whilst continuing to offer effective support, the focus will move towards adopting enhancements as part of a rolling programme of continuous improvement.

Oracle Fusion will be integral to the smooth running of HR, payroll, financials and procurement therefore this role will be critical to ensuring that the system is effectively and efficiently maintained, supported and fit for purpose.

What you'll get in return

A competitive salary of between £32,650 and £39,849 and 25 days annual leave and 11.5 public holidays as well as:

• flexible working hours (where appropriate)
• special leave
• maternity/paternity leave
• adoption leave
• reimbursement for relevant professional subscriptions
• support for further education and personal development
• study leave for work related courses
• access to a learning resource centre

Required Knowledge, Skills, and Abilities

Partnering with Senior Managers and subject matter experts in the development, configuration, and end user support of the Oracle HCM Cloud Planning, configuring and delivering enhancements to the HCM Fusion system. You will work with the team to define improvement priorities and will be responsible for delivering advice, coaching and training to customers and team members in order to increase their knowledge of the improvement. You will be responsible for communicating with team members on all Fusion improvements, you will ensure the Fusion Service Desk is ready to help users with all improvements and ensure appropriate training has been given to Support staff. Responsible for effective and robust testing of all related HCM and payroll elements in line with quarterly upgrades in advance of adopting system enhancements. Working with subject matter experts to ensure all upgrades and integrations are tested, effective, understood by the users and the system remains fit for purpose. You will provide support for the more complicated service desk calls (and during busy periods provide assistance for the primary calls) by managing incidents, requests, changes and problems; responsible for raising service requests with third party support. Monitor upcoming Oracle HCM Cloud updates and map features to the identified business needs. Act as subject matter expert for all integrations, upgrades and new functionality rollouts. Support environment management to ensure that the organisation has a controlled and meaningful environment for testing and continuous improvement activities. Acting as day to day contact for Oracle through the logging and monitoring of service requests, upskilling and communicating new updates to relevant colleagues and acting as key contact during upgrades Design, develop and deliver training and support material to all employees on the use of Oracle Cloud. Provide expertise on matters relating to Oracle HCM Cloud for phase two of the implementation project. Any other reasonable duties as delegated by the line manager.