Job Description

Key Responsibilities

• Liaising with customers via telephone, providing excellent and friendly customer service
• Answering email enquiries from existing and prospective customers
• Issuing quotations
• Taking incoming and making outgoing calls regarding customer accounts/payments, deliveries, prospective customer quotes and supplier calls
• Maintaining the company’s websites – listing new products, updating inventories, adding special offers & voucher codes
• Interacting with customers via social media, including writing posts, blogs, designing adverts and offers
• Updating spreadsheets
• Creation of marketing materials including assisting with brochure design, flyers, e-mail shots (mail chimp or similar)
• Completing relevant paperwork and computerized accounts
• Producing customer invoices
• Taking & allocating payments
• General filing
• Backing up systems
• Documenting & reporting any issues
• Keeping office & customer areas tidy
• Considering the safety of yourself, other staff and customers at all times

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We operate a small office with our in house team. Contact with customers/people from outside our workplace is not part of this role.

Experience:

• Marketing: 1 year (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Must have good customers service skills, be friendly, willing to help and have good attention to detail. Good grammar and politeness in all communications is essential. A sales background would be of benefit. Accuracy when completing accounts and taking payments is essential. Must be able to work on their own as well as part of a team. Must be trustworthy, reliable, flexible and have good time management skills. Experience of using accounts software would be an advantage. Design experience would be an advantage. Experience of using social media and writing posts/blogs/adverts etc. would be an advantage. Other marketing experience would be an advantage. Induction training along with any other training applicable to the position will be provided.