Job Description

Main Job Responsibilities:

• Order acceptance, generation and acknowledgements
• Coordination of quotation requests & acknowledgements
• Requirements capture and execution
• Contract review process
• Order execution process aligned with manufacturing SLA's and agreed lead times
• Establish and maintain new customer accounts (master data) and agreements within the ERP system
• Maintain applicable customer portals and information systems (letters of conformity, special information requirements)
• Establish customer satisfaction rates and information (feedback)
• Provide information (track & trace), guidance and support for product information and technical service requests
• Capture and communication of customer change requests (products and services)
• Level 1 support for receiving, setting up and closing out of customer complaints and issues
• Support for company website and promotional activities
• Maintaining professional and technical knowledge of applicable portfolios and services

This role is working Monday to Friday 8 - 5 paying a salary of £17.500 a year.

Required Knowledge, Skills, and Abilities