Job Description

Main Responsibilities:

• Manage, on a daily basis, the satisfaction of customer enquiries, provide accurate quotations and initial product offer and appropriate advice on the correct specification.
• Provide product guidance to customers and stakeholders in the specification chain to promote the appropriate use and application of products
• Ensure the requisite information is available as part of the enquiry validation process to enable the enquiry to be processed through to quotation
• Ensure correct use and application of the pricing guidelines for all products adhering to pricing rules applied to maintain product contribution levels and percentage margins where required
• Provide effective support to the external sales team
• Adhere at all times to the pre-booking and order management hand over guidelines and process
• Carry out general administrative duties to include filing as required
• Pass appropriate technical enquiries to technical services team
• Process information and pass to the order management team for processing orders

Required Knowledge, Skills, and Abilities

Experience of raising and managing quotes from start to finish within a manufacturing environment Excellent administration and order processing experience Professional telephone manner IT literate Organised, systematic and precise Ability to work under pressure Able to use own initiative Flexible & positive