Job Description

The role of the Member Retention Consultant is to provide an effective outbound calling service, administration support and associated functions for members and prospective members.

Duties will include:-

• Making outbound calls to members across a variety of campaigns
• Dealing with inbound calls regarding membership enquiries, new applications, amendments and cancellations
• Maintaining accurate membership records using the membership database

A flexible approach to your working hours is essential as you will be required to work 35 hours per week from Monday to Friday on a rota basis between 8.30am to 8.30pm.

Required Knowledge, Skills, and Abilities

Previous outbound customer service experience Excellent communications skills Strong IT skills Fast and accurate date inputting skills The ability to deal with people at all levels Experience of working to targets