Job Description

About the role

The successful candidate will have accountability for the development and integration of services and systems that fall within the responsibility of this post, working closely with Managers to implement solutions in compliance with corporate and departmental project management standards through the full change management life cycle.

The key elements of your role will include:

• Develop and maintain a resilient and secure platform infrastructure, covering desktop, servers, storage, security and core business applications / services.
• Actively maintain all infrastructures through incident and problem resolution, as defined by the department’s service and operating level agreements, governed by an ITIL based approach.
• Accurately diagnose and resolve technical issues relating to the network and server infrastructure.
• Ensure the availability and security of the company network due to adequate security systems and pro-active monitoring.
• Act as an escalation point and mentor other IT Infrastructure Team Members.
• Liaise with technology suppliers in regards to technical consultancy, problem resolution, deliveries of equipment, returns / repairs of equipment.
• Develop and sustain effective working relationships with key suppliers and managers with the business.
• Provide technical expertise to business-driven service and change requests when required, in particular the changes to infrastructure systems / services.
• Work closely with stakeholders to ensure that delivered systems are both technically sustainable and meet the business need.
• Resolve day to day management of change requests in relation to project plans, to ensure agreed deadlines are met.
• Produce technical documentation as required
• Produce and present training / user guide documentation.
• Comply with the Data Protection Act at all times.
• Maintain awareness of and follow company procedures and guidelines, including security, regulatory and quality related matters.
• Undertake any other duties as reasonably requested.

What’s in it for you?

• Life Assurance to the value of 4 times your basic salary
• Company pension scheme
• Health Cash Plan (includes wellbeing, optical and dentistry allowance)
• 22 days (FTE) plus bank holidays per annum plus birthday day off
• Additional holiday allowance increased in line with length of service
• A buy and sell holiday scheme of up to 3 days (FTE)
• On-site parking
• Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers

Required Knowledge, Skills, and Abilities

A very strong technical background, with a logical mind, excellent attention to detail and a willingness to learn. Extensive Microsoft client and server administration experience. Strong skills and experience with virtualisation technologies. Server and Network Hardware skills. Network infrastructure implementation and maintenance experience. Experience of Microsoft System Centre products. Shared storage management experience. Experience designing and implementing changes and improvements. Industry standard technical or professional qualification - e.g. Microsoft, MCSE and/or CISCO, CCNA or CCNP. Knowledge and experience of working in an ITIL environment. Success working in a team-based environment with good interpersonal skills. Ability to work independently and virtually. Need a broadband upload and download speed of at least 5 mbps. If you’re not sure what your internet speed is you can check it by 'googling’ internet speed test and select the 'Run Speed Test’ button.