Job Description

The Opportunity

Reporting to the Technical Team Manager, the Technical Support Officer role holds responsibility for supporting the Audit Services team in the completion of desk top assessments of registered customer’s accreditation documentation and providing technical assistance via call and email, ensuring a first-class customer experience is maintained.

The Package:

• 25 days annual leave (plus bank holidays) - who doesn’t love time off? As recognition of your loyalty, this will increase with length of service up to a maximum of 30 days
• Giving day - an extra day annual leave for you to give back to yourself, your community or support good causes
• Company pension scheme - we provide an enhanced pension scheme with generous employer contributions to set you up for later in life
• Healthcare scheme - your health matters to us so you’ll get access to an employee assistance programme, 24-hour online GP, gym discounts and the opportunity to claim back a variety of healthcare, dental, optical and wellbeing treatments/services. Your dependents under 18 in full time education will also be covered too!
• Life assurance - we will provide you with 3x your base salary for peace of mind
• Access to a rewards platform - you’ll be able to benefit from loads of great discounts and cashback opportunities to make your money go further!
• Enhanced family friendly leave - because family comes first. We offer an enhanced family friendly leave policy to allow you the time and financial peace of mind to enjoy your new arrival, regardless of your gender
• Cycle to work scheme - you’ll have the opportunity to purchase a shiny new bike and pay us back in instalments!

Required Knowledge, Skills, and Abilities

We are looking for a confident communicator, who is comfortable contacting customers over the phone and through variety of channels to provide a first-class customer journey to our customer base. The successful candidate will have the ability to build strong relationships and articulate key information in a clear and concise manner. In a fast-paced environment, we require someone who can work quickly and consistently under pressure, working to prescribed standards and processes. With experience in a similar customer service and administrative based role, you will be able to demonstrate previous successes in a fast-paced organisation.