Job Description

You'll be leading a small team of client services coordinators, collectively tasked with ensuring our clients get the most from our service. Your team collaborate across our client care, sales and creative teams, ensuring nothing get missed.

You'll drive measurable results through your team and will be comfortable taking a hands-on approach to client care, demonstrating your expertise and focus on high performance. With a track record of managing and coaching junior employees, you'll motivate and inspire your team to deliver at a consistently high level. Through proactive on the job training and support you'll ensure everyone hits their personal target and can reach their career goals.
Your leadership experience in a highly results-driven environment will allow you to add real value to our Client Services leadership team, ensuring you play a key role in our strategic transformation.

What you'll be doing:

• Leading your team from the front, with a hands-on approach and coaching style
• Recruiting, training and managing team performance
• Analyzing performance data to identify trends and areas for improvement
• Reviewing and challenging current processes and practices
• Demonstrating sound and fair decision making, showing objectivity and empathy while maintaining commercial focus
• Devising 'Best Practice' where it doesn't yet exist and building the appropriate tools that will provide consistency and professionalism
• Representing Coordination on the Client Services leadership team

What you'll get in return:

• Competitive salary and rewards
• £50/month timekeeping bonus
• Career development and progression directly linked to your performance
• Smart pension scheme
• Life insurance and critical illness cover
• Free gym membership at PureGym from your first month
• All expenses paid company events in sought after venues
• Birthday gifts and time off to celebrate
• On-site barber and beautician
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation

Required Knowledge, Skills, and Abilities

You must have experience of managing a team of administrators or coordinators. A demonstrable background in client services, customer support or sales. Experience of successfully managing and coaching a team of direct reports. An analytical mind that uses data for effective decision making. Ability to work in a fast-paced environment with tight deadlines and KPI driven targets. Resilient and receptive to change – helping drive continuous improvement and growth. Self-motivation with clear goals and ambitions, driven to go above and beyond expectations in the interest of the client and for PHMG's brand reputation. Demonstrable experience working within a matrix organization, and responsible for ensuring the creative teams deliver what they need to for the Client Care Dept.