Job Description

The Role

We are currently looking for a Customer Partner to support setting up new claims. Responsibilities to book initial survey and repair appointments for the engineers. You will continually achieve customer and client satisfaction through excellent claim administration and ownership.

Key Responsibilities:

• Managing the central inbox on a rota basis.
• Setting up the new claim on IPIPES.
• Contacting the policy holder to obtain information via the triage questions.
• Arrange visit with policy holder and enter into drainage engineer's diary within corporate SLA's.
• Claim ownership, ensuring that the claim is managed through to completion.
• Producing letters to parties involved in the claim.
• Arranging travel, accommodation where necessary for engineering visits etc.
• Dealing with inbound calls.
• Occasional stationary orders.
• Ensure work is kept up to date and entered onto drainage claims management system.
• Ensure IGUS philosophy, standards, service levels and complaints procedure are adhered with.

 

Required Knowledge, Skills, and Abilities

The Candidate: Excellent interpersonal skills Computer literate (ideally in Microsoft Office) Ability and willingness to learn Can work with colleagues within a team(s) to support the activities of the business Able to start and complete activities when expected Can evaluate facts and recommend decisions Good communication skills Organisational skills Knowledge Required: Knowledge of customer service handling Data Protection legislation Knowledge and understanding of insurance preferred Knowledge and understanding of drainage preferred Diary management Geographical knowledge Qualifications: 5 GCSE's Grades C or above or equivalent