Job Description

Our client is a highly successful leading manufacturer and retailer of own branded clothing. They have concessions in high street stores, their own retail outlets and a very strong online presence so have a very solid and secure footing moving forward and into the future.

They are looking for a Retail Store Support Administrator to be based at their stunning Head Office to take responsibility for aspects of and support the retail operation in the UK and Northern Ireland

This role of Retail Store Support Administrator would suit a graduate (or equivalent) with exceptional coordination and organization skills and who has a first class work ethic, a desire to succeed and is looking for a role where they can stay with the business long term and develop a career, happy working within a small fast paced team

Role and Responsibilities for the position of Retail Store Support Administrator:

• To provide head office support to the Retail Support Manager and Retail Managing Director, and overall retail store operation
• Point of contact for all store employees in UK and NI and handle/respond to their queries
• As such, liaise with all other internal departments to respond to queries such as HR, Health and Safety, Warehouse, IT etc. when required
• Collating reports for the retail management team
• Assist the Retail Support Manager, Retail Managing Director and retail support team in any administration tasks
• Work with merchandising managing third party stock to be sent into stores such as Halloween or Christmas visual merchandising products
• Processing of third party orders to store and to the warehouse
• Product set up on internal systems
• Source new third party products as and when required
• Order/administrate supplies required for stores
• Assist with new store openings and arranging required material delivery to an agreed schedule
• Ensure all relevant communications are cascaded to all retail employees such as promotions or new product information
• Build and maintain successful inter-departmental relationships across different companies and brands both internally and externally
• Manage the retail support email inbox
• Handle customer complaints, ensuring concerns are addressed and rectified as smoothly and as quickly as possible
• Book couriers for stores
• Plan conferences and make travel arrangements
• Organize travel and accommodation arrangements when needed for store managers when required
• Assist in arranging mystery shoppers and distribute results
• Process bonuses and high sales achievements
• Collate information for monthly trade reports
• Health and Safety management for stores such as COVID requirements etc.

Required Knowledge, Skills, and Abilities

Highly organized and efficient with a ‘can-do’ attitude. Be both proactive and reactive. Ability to deal with all people in all levels of the business. Can see the bigger picture. Sees tasks through to completion. Self-motivated and ability to work on own initiative and without supervision. Excellent interpersonal and communication skills. Enthusiastic team player and ability to work with other colleagues in a dynamic and growing business. Ability to work under pressure and manage multiple projects and tasks. Proficiency in the Microsoft Office Suite of products. A minimum of two years office/administration experience is beneficial, ideally in a similar role.