Job Description

OVERVIEW

As a Customer Service Advisor, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

RESPONSIBILITIES

As a Customer Service Advisor your key duties will include:

• CF10 4SDProcessing planned and unplanned service and repair requirements
• Closing out engineer worksheets and creating invoices
• Closing outstanding calls and booking follow-up calls as appropriate
• Booking Contract Servicing
• Processing orders for spare parts
• Liaising with internal departments
• Dealing with customers and suppliers
• Participating in special projects and performing other duties as required

Required Knowledge, Skills, and Abilities

Experience within customer service, call centre or coordination role A technically minded, confident individual IT Literate e.g. Excel, Word and Outlook Ability to multitask effectively and build strong relationships with clients Ideally has had experience with MRP or CRM systems