Job Description

SERVICE ADVISOR - LEXUS CARDIFF

• Salary: Basic £20,000 - £23,000 (DOE). OTE £26,000
• Pension: Motorline offer a company pension scheme
• Colleague £500** Referral Reward: We value our employee's and their recommendations and with your help we want to recruit and develop the best people to work within one of our State of the Arts Facilities (** T&Cs apply)
• Progression Opportunities: With over 57 Dealerships across 21 locations Motorline offer excellent progression opportunities to further your career.
• Discount: Motorline offer an annual discounted Service and MOT for Motorline employees. (T&Cs apply)

Key Objectives:

• To ensure the highest level of customer care and satisfaction at all times
• To liase with the Workshop and other departments to ensure each service or repair is efficient and carried out to the highest quality standards.
• To maximise customer awareness of all available retailer services
• To maximise service profitability through the use of professional sales techniques
• To maintain excellent standards of departmental administration
• To help retailer to achieve industry-leading standards of process efficiency

Working Times:

• Monday to Friday 8:00am - 6:00pm plus 1 in 3 Saturdays 8:00am - 1:00pm

Required Knowledge, Skills, and Abilities

You must have previous motor trade experience A minimum of 12 months experience within this position is essential You must be a good communicator and have excellent customer satisfaction skills You must be efficient, organised and flexible A full manual driving licence with no more than 6 points is required