Job Description

Role Responsibilities:

Working as a member of local Community Contact Tracing Team the main responsibilities of the role are to:

• Make outbound calls to interview individuals case contacts where the case has already been identified as symptomatic and confirmed as having Covid -19
• Work from a list of contacts provided by Regional teams/Contact Tracer
• Advisors will be required to contact people on a daily basis for 14 days and complete an electronic dataset that will calculate risk of transmission
• Advise individuals on next steps -
• Support, reassure and document conversations with each contact
• Escalate any concerns to Team Manager
• Ability to speak Welsh * if identified when cases allocated

Key Skills Required:

• Experience of assisting members of the public
• Communicates clearly and concisely over a range of channels
• Demonstrates resilience and is calm and controlled.
• Experience in using Office (Word, e-mail, attach documents etc.)
• Displays a genuine desire to help
• Non clinical patient/service user support
• Recognises limits of competence and escalates appropriately
• Experience of dealing with confidential and sensitive data and can follow instructions on appropriate maintenance and storage of records
• Ability to work to deadlines and under pressure
• Able to work equally from own initiative but also as part of a team
• Good time-keeping
• Act in a way that supports equality and values diversity in both customers and colleagues

Required Knowledge, Skills, and Abilities

Knowledgeable Highly competent at data entry Communicates confidently and clearly Decision making Collaborative approach Resilient Able to build rapport Administration support experience Experience of using WORD Experience of providing great customer service Handling confidential information Experience of working autonomously