Job Description

" Provide support to Operations, Sales Order Processing, Planning and other departments as required to deliver Business objectives and strategy.

“REPORTING SUMMARY: SOP Team Lead

KEY ACCOUNTABILITIES:

Sales Order Administration

• Receive and collate customer orders
• Key orders to system using SAP CRM and release to SAP ECC
• Follow up the orders through the process until dispatch if necessary
• Reset delivery block for EDI orders
• Process repair, spares, VC & NSMTO orders
• Process order amendments
• Manual customer Billing (until batch job is set up)
• Raise credit and debit memo's
• Processing of Sales Orders with Letter of Credit payment terms

Information & requiring billing plan.

Customer Liaison

• Respond to customer queries and requests (order, spares, repair queries)
• Engage in best practice Customer Communication techniques
• Revise order dates and send manual order acknowledgments for reconfirmed orders (until batch job is set up)

Goods Dispatch Administration

• Arrange freight collection (phone/email)
• Prepare shipping paperwork for exported goods
• Co-ordinate freight collection with Dispatch/Production
• Arrange waybills for spares - DHL, TNT, FedEx, UPS

Required Knowledge, Skills, and Abilities

Role Related Skills, Knowledge, Experience and Personal Attributes. Experience of working within a demanding Materials Management office environment. SAP CRM and ECC. Demonstration of broad based Materials Management capabilities. Excellent customer communication skills, by phone and email. Proficient in MS Outlook, Word and Excel. Demonstrated commitment to customer service. Flexible 'multi-tasker' able to remain calm under pressure and effectively priorities tasks. Analytical and practical approach to problem solving. Have the confidence and assertiveness to challenge existing practice and to influence others. Good communicator.