Job Description

We are looking for Senior Referral Management Clerks to lead a team of clerks acting as the first point of contact within our single point of access hub.

The Senior Referral Management Clerk will act as the lead for a team acting as point of contact within our single point of access hub. They will provide administrative triage and processing of referrals as well as manage patient enquiries/screening and be responsible for providing choice on onward care.

• Lead a small referral management team providing your experience and guidance.
• Track, manage and report on team and hub performance.
• Receive referrals, process them, request additional info where appropriate, coordinate with clinical triages, process outcome of clinical triage.
• Contact with patients for the provision of choice.
• Monitor and maintain electronic Directory of Service - coordinating with clinical director and IT partners.
• Use of eRS referral system to receive referrals and process onward referrals to hospital eye service.
• Use of OptoManager/Opera IT systems to support clinical triage and onward referrals into clinical services by optical practices.
• Ensuring timeliness of single point of access hub process.
• Answer and Manage patient queries inc calls for urgent eye care.
• Tracking and reporting of patients.
• Support the Service coordinator team to provide resilience.
• Other duties required by management.

Candidates will demonstrate the following skills and abilities:

• Experience of working in a referral booking management center or equivalent.
• Ability to implement and manage new initiatives.

• Excellent interpersonal skills.
• Ability to cope effectively under pressure whilst delivering results.
• Demonstrate ability to work effectively as a team member assisting colleagues to deliver objectives.
• Ability to express information in a clear, concise and understandable.
• Ability to manage priorities.
• Caring and empathetic attitude to patients.
• Act in ways that support equality and promote diversity.

Schedule:

• Monday to Friday
• Weekends

Education:

• GCSE or equivalent (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities