Job Description

The Role

• Become the primary point of contact, responding quickly to customer queries by email and telephone.
• Support customers via a Web Chat facility and guide customers through website.
• Work with other departments on product and pricing information to provide accurate quotations.
• Process orders received via website, email and telephone including scheduling of freight.
• Manage and maintain account information ensuring this is available to all customer service representatives and sales managers.
• Develop strong relationships with customers.
• Provide technical product support.

Required Knowledge, Skills, and Abilities

Previous customer service / sales office / sales administration experience. An additional European language is required, ideally Spanish but would consider other European languages such as German, Italian Graduates are also encouraged to apply, particularly those with a degree related to Business. A confident telephone manner with the ability to build strong customer relationships. A competent user of Microsoft packages, in particular Excel.