Job Description

World of Wool is a thriving family-owned online retailer and wholesaler to the World's textile industry. We are looking for someone with a passion for great customer service and an eye for detail.

What you'll do

• Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable service.
• Building strong relationships with customers, following up on interactions with them.
• Continue to develop and build your knowledge, as you'll be taking calls which range in complexity.
• Improving processes and procedures to maximize customer satisfaction and efficiency.
• Delivering good customer outcomes, reviewing their needs and supporting with your recommendation.

The Role Includes

• B2C and B2B customer service.
• Dispatch and Courier management.
• Time keeping and Deadline management.
• Internal Record Keeping.

The role would involve learning and training in all areas of the textile industry, relating to World of Wool, in order to give accurate and knowledgeable customer service. A prior knowledge of wool and textiles is preferred, but not essential.

The successful candidate will report directly to The Operations Manager and Directors.

Additional pay:

• Bonus scheme

Benefits:

• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Experience:

• customer service: 2 years (Required)

Education:

• GCSE or equivalent (Required)

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Excellent Customer Service Experience. A friendly and professional manner - telephone and email.  Experience in high volume and fast paced working environments. Experience in B2B and B2C customer service. An exceptional eye for detail. Willing to learn. Experience in liaising with staff and management (across multiple sites).