Job Description

Responsibilities:

· Map the customers’ needs and wishes

· Support the customer in finding the best solution

· First point of contact for ecommerce customers

· Process incoming enquiries, orders and follow up actions

· Provide the customer with all relevant information and advice

· Monitoring and resolving all ecommerce customer queries

· Monitoring and resolving channel specific customer related issues

· Regular communication to rest of team to update and flag if any issues arise

Training * We will provide training in our customer portals to ensure fully up to speed with Ecommerce specific channel requirements/processes

Nice haves:

· Fluent in German, Spanish, and/or Italian

· Clean Driving License

· Previous experience in similar role

Company benefits include:

· Flexible hours

· Up to £11.00 per hour based on experience

· Free on-site parking

· Great career progression

· Company pension scheme

Benefits:

• Casual dress
• Company events
• Company pension
• Flexible schedule
• On-site parking

Schedule:

• Monday to Friday

Experience:

• administration: 1 year (Preferred)
• administrative assistant: 1 year (Preferred)

Education:

• A-Level or equivalent (Preferred)

Flexible Working Options Available:

• Flextime

Administrative Duties:

• Scheduling
• Carrying out requests from management as needed
• Answering emails and sorting post

Required Knowledge, Skills, and Abilities