Job Description

The role of the Technical Services Administrator is to assist in providing administrative and technical support to the Technical Department and to ensure that the administrative inputs and outputs, including reports and data sets, meet the needs of the site strategy, all statutory obligations, customer requirements and our company policies with respect to food safety and due diligence. The role will also include developing and maintaining effective data management systems to ensure technical and operational integrity at all times.

 

Role Key Accountabilities

• KPI Reporting:
  • To complete the weekly site KPI accurately and complete to be reviewed by the Technical Manager, and site to site members.
  • To collate all information and accurately complete and schedule all customers KPI reports.
  • Complete Finsbury’s Period Report.
  • Review of all Information for Annual Review.

Qadex Management:

• Analyze reports off the QADEX system, as required.
• Determine any emerging trends, or serious issues.

Maintain all document control within the Quality Management system:

• Manage changes as required and ensure the information is agreed and signed by the person receiving it.
• To implement all handovers accurately before launch.
• To liaise with development and Finance to ensure all factory paperwork issued with all the required information and highlight where not available.
• To enforce compliance of the document control system and highlight personnel who are not complying.
• Implement GMP Audits and monitor trending.
• Provide accurate information with regard to a traceability exercise within the four hour time limit, if required present this information to the customer.
• Maintenance of all internal factory specifications- QAS, Quality contracts, date code schedules etc.
• Sign off of raw material specifications and review, including review of substitution materials and customer approvals.

Required Knowledge, Skills, and Abilities

Previous experience within a similar Technical Role in a food manufacturing environment is desirable. To be organized and methodical and ensure all tasks are completed accurately and to schedule. Attention to detail and accuracy in completing task in a timely manner. Excellent PC skills, including word and excel. A knowledge of workplace would be an advantage. When required provide accurate information in a timely manner. To respond and update systems and procedure with any emerging issues. To be proactive and drive change, and have ownership of tasks until completed. Evident confidence in presentation, communication and negotiating with professional peer groups. To build and maintain strong working relationships across the business.