Job Description

As the functionality and user base of WCP increases, we are looking for an applicant to join our expanding team. If you would like to be part of this team, you will need a strong technical background and an aptitude for problem solving, with the ability to work in a range of relevant subject areas. A background in software support or development would be beneficial, however practical experience and knowledge of the following would be particularly advantageous:-

• ITIL Service Delivery and Service Support
• Incident, Problem, Change and Release management
• Querying databases using T-SQL for data investigation and reporting purposes
• Technical knowledge and administration skills in MS Internet Information Services
• Practical experience in the use of a variety of Application Programming Interfaces (APIs) e.g. SOAP/REST
• Knowledge of XML & XSLT
• Problem solving skills
• Customer service roles

Required Knowledge, Skills, and Abilities

Operational support of the service, responding to and investigating to resolution of underlying operational issues in a timely manner Advice and support to clients and third parties connecting to and using the system Information analysis and reporting Deployment and configuration of system releases Collation and correction of data quality issues System monitoring and diagnostics A knowledge base, by creating work instructions and configuration documentation.