Job Description

So what makes us different and what can we offer you here at the Regatta Group?

• For your first 12 months we have fantastic tailored training programme in place to ensure you achieve your full potential, with full support from the team your skills will be highlighted and developed until you are ready to progress within the department and spread your wings!
• We reward an attractive monthly bonus on top of an above industry standard salary.
• A company pension after 1 year service in May.
• A friendly and approachable company culture built on teamwork and respect.
• You can take a day paid to go and volunteer for a good cause.
• 3 hours off for your birthday!
• Well-connected state of the art offices located behind Event City with Free Parking, great bus links and soon to be a new Tram link.
• On top of these great benefits we have a fitness studio, subsidized canteen & Starbucks on site, free organized company walks and many more...!

A message from one of our Team Leaders – “The Contact Centre is a great place to work as you are interacting and helping different people from across the world. You get so much job satisfaction and the work/life balance is perfect due to the changing in shift patterns. In regards to training, nothing is scripted. The training is tailored to how you develop best. I thank my trainers for not throwing me into the deep end like most companies do. “

Administration, Customer Service or Retail experience along with can-do attitude and positive friendly nature would be well suited for this position.

We are seeking a candidate who is looking for a career opportunity to offer a great customer experience all the time whilst working with a fabulous team of like minded individuals.

Required Knowledge, Skills, and Abilities

You will need experience of choosing from a variety of solutions to effectively meet customers’ needs or resolve their queries as well as having a high attention to detail with the ability to handle inbound calls as well as online messages via live chat and emails.