Job Description

Urgently needed

We currently have a new role and opportunity for a Senior Administrator to join our busy night Home Improvements branch. This is a great opportunity for a customer focused individual to join and support our busy sales and operations team.

In this interesting and varying role you will be working as a point of contact and overseeing the day-to-day administration of the branch, working inter-departmentally between sales, installations and the customer, to deliver a high quality of service and drive the customer experience.

• Minimum of 3 years administration experience in a home improvements environment
• Coordinating a high-quality, customer focused service, providing an environment for all employees, self-employed associates, and service providers to utilize the facilities in accordance with business requirements
• Maintain comprehensive and accurate records (can also be used for Covid-19 purposes)
• Complete regular housekeeping checks on data throughout the branch to deliver a seamless experience to internal and external users
• Working alongside the Installations Manager conduct health & safety checks and health assessments to ensure compliance with HSE guidelines
• Good customer service and communication skills
• Being the first point of contact for all branch issues, providing timely response and co-ordination of remedial work
• The ability to demonstrate great teamwork
• Great IT skills with an excellent working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, Window & Door software for quotations, orders, surveys, installations, and service. As an advantage financial software such as Sage or similar
• A high degree of attention to detail and the ability to work under pressure and priorities the workload within set deadlines
• Experience of being discrete when working with confidentiality and sensitive data

In return you can expect a competitive package - including salary, pension, holiday, and bonus depending on performance.

Benefits:

• On-site parking

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Experience:

• Administration: 3 years (Required)
• Home Improvements Industry: 3 years (Required)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

It is advantageous to your application if you have relevant retail home improvements products experience, particularly in windows and doors, and we detail the qualities that we are looking for in an individual: