Job Description

Urgently needed

Our Client is currently looking to appoint an experienced Customer Account Manager to join their busy and growing team based in the Bury area

The role offers a fantastic bonus scheme and excellent benefits including free car parking and regular team building outings.

You will report into the Customer Service Manager and be responsible for managing and maintaining existing Customer accounts – your responsibilities will include;

• Managing high volume inbound calls – this could be up to 100 calls per day
• Accurately logging customer queries on the database to ensure efficient follow up / resolution
• Accurate and efficient data entry – processing customer information
• Assisting with the management of a shared email inbox – taking ownership of queries
• Liaising with third parties or other departments in the business as required
• Keeping customers fully updated on the status of their query
• Processing customer payments as required
• Any other ad hoc customer service based duties as required by the Manager

The client offers an excellent working environment, free onsite parking, annual team outings / events and an annual bonus structure

We regret that only shortlisted candidates will be contacted

Schedule:

• Monday to Friday

Flexible Working Options Available:

• Not offered

Administrative Duties:

• Carrying out requests from management as needed
• Answering phone calls and transferring them as necessary

Work remotely:

• No

Required Knowledge, Skills, and Abilities