Job Description
To ensure the branch operates and care is delivered to the highest standard of quality.
To undertake Quality Audits in line with regulatory and contractual requirements.
Produce up to date quality checks on candidates, via the registration process and referencing.
Liaise with external companies regarding audits of the companies files.
To implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times.
To monitor compliance to ensure that all Service User and employee files are maintained and updated as required and ensure actions are carried through.
To carry out investigations into complaints and safeguarding issues and ensure actions are followed through.
To undertake other duties as requested by your Line Manager.
Required Knowledge, Skills, and Abilities
Reference no: 1435