Job Description

This role is ideally suited to a candidate who has previous data processing and customer service experience and is looking for a role with excellent progression opportunities.

This is an excellent opportunity for a candidate with a real ‘can do’ positive attitude and ambition.

KEY SKILLS AND RESPONSIBILITIES:

·   Download orders using various portals and websites for UK and USA orders

·   Order entry of sales orders onto SAP with a high level of accuracy

·   Arranging for dispatch of goods and communication with couriers as needed

·   Processing of invoicing

·   Answering telephone calls from customers and personally handling and resolving any service-related calls.

·   Responding to emails professionally, with attention to detail on spelling and grammar.

·   Processing spares and replacement parts under the lifetime guarantee.

·   Ensure customers’ expectations are always met or exceeded, keeping channels of communication open regarding orders processing and fulfilment.

DESIRED BUT NOT ESSENTIAL SKILLS:

·   Data processing knowledge

·   Customer Service back ground

·   Knowledge of DHD and courier systems

Required Knowledge, Skills, and Abilities

Minimum grade ‘C’ in English and Maths ·   IT literate with a good working knowledge of Microsoft Office ·   Excellent telephone manner ·   Good planning and organisation skills ·   Ability to work well in a team ·   Ability to work to tight deadlines ·   Proactive and able to self manage