Job Description

As an Admin Officer, your main role will be taking telephone calls from customers in a contact center type environment.

Your responsibilities will include:

• Entering precise data quickly and correctly
• Data migration between government systems
• Handling some calls from customers effectively and efficiently
• Handling complex and difficult customer queries and issues, resolving them quickly and efficiently
• Using various computer systems to create/update and maintain customer records accurately
• Using online methods of communication such as webchat, emails etc.
• Providing data and information in a professional and helpful manner

This list is not exhaustive and you`re expected to be flexible in your day to day work.

Full training will be given to all successful candidates. Training will be completed over a six/seven-week period and will be completed remotely from home between the hours of 09.00-17.00 Monday - Friday. You will move on to the evening/night shifts after training so please ensure that you are able to commit to this.

Required Knowledge, Skills, and Abilities