Job Description

The main goal of this role is to provide administrative support to ensure to the smooth and effective running of the branch. You will also be closely supporting the Operations Manager and the General Manager, helping to provide the best customer service possible.


These potential appointments are subject to the outcome of a collective consultation process and are subject to agreement regarding the proposed structure of the business.

                                                             

What can we offer you?

 
 

• Competitive salary
• Generous pension scheme
• Free parking
• 24 days annual leave
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

 

What will you be doing as a Branch Administrator?

 
 

• Organising, checking and inputting engineer timesheet information on a weekly basis in line with set timescales and processes.
• Communicating with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls.
• Maintaining customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available.
• Clearing of cancelled jobs and database amendments.
• Assisting with the production of engineer routine maintenance lists / logs and report on progress.
• Assisting the Operations Manager with installation planning and management of work in hand.
• Obtaining all required customer information and pass to the False Alarm Management team
• Taking calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns.

 
To be successful in this role you will:
 

• Possess previous customer service/Admin experience, ideally from within a large, national company.
• Have a high level of IT literacy, especially Microsoft Word and Excel.
• A good general background in administration.
• Be proactive, able to prioritise workloads and have exemplary customer service skills.
• Have excellent people and communication skills, able to explain situations clearly, both verbally and written.
• Preferably have experience working with customer disputes.

Required Knowledge, Skills, and Abilities