Job Description

The position is full time and is offered on a permanent basis.

Monday to Friday 9am - 5pm with one Saturday in 4 on a rota system - flexibility required.

• The role will involve providing a point of contact to all customers, responding quickly via email and on the telephone. 
• This is a very small team, and you will be acting as the first point of contact for new and existing clients, dealing with a wide range of queries , orders and problems from start to finish.
• You will be joining an exceptionally busy team , therefore someone with previous experience of inbound calls and emails in a similar role would be ideally suited to the position. 
• This involves liaising with internal departments in order to resolve all customer queries .
• There will also be an element of administration to the role, updating systems, maintaining customer details and accounts. 
• The company is seeking a candidate with a genuine passion for delivering outstanding, professional customer service.
• You will have excellent communication skills, both written and oral, being the first point of contact for customers. 
• Good numerical skills and attention to detail, in order to support in processes and queries.
• You will have the ability to listen and to think on your feet, making sure to ask the right questions to resolve queries quickly and efficiently. 
• You will enjoy working in a small, friendly team and be approachable in nature, acting as a go between for all departments in the business.

Required Knowledge, Skills, and Abilities