Job Description

Our client is looking for a passionate, experienced and ambitious customer support advisor to join their customer service team.

The Key Responsibilities of the Customer Relations Advisor:

• Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipt.
• Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
• Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted.
• Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions.
• Other ad-hoc tasks necessary to support the business.

The Company and the Benefits:

• Excellent Holiday entitlement increasing after 5 years of service.
• Competitive Pension scheme matched by the Employer.
• Free EAP programme for all employees.

Required Knowledge, Skills, and Abilities

Customer service call centre experience and / or any other sales leads roles. Customer focus attitude, with a polite and professional manner. Strong attention to detail and accuracy. Excellent levels of communication at all levels. Works well in a team environment.