Our client is looking for a passionate, experienced and ambitious customer support advisor to join their customer service team.
The Key Responsibilities of the Customer Relations Advisor:
Ensure all calls are answered within 10 seconds and emails responded to within 1 hour of receipt.
Courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks.
Chase up on all outstanding quotations for both new equipment and service breakdown calls to support the needs of our customers, closing down after 60 working days if not accepted.
Record customer complaints in line with the company procedures and / or resolve and close customer complaints applicable to your actions.
Other ad-hoc tasks necessary to support the business.
The Company and the Benefits:
Excellent Holiday entitlement increasing after 5 years of service.
Competitive Pension scheme matched by the Employer.
Free EAP programme for all employees.
Required Knowledge, Skills, and Abilities
Customer service call centre experience and / or any other sales leads roles. Customer focus attitude, with a polite and professional manner. Strong attention to detail and accuracy. Excellent levels of communication at all levels. Works well in a team environment.